Empire Plumbing and Air Conditioning’s Privacy Policy

Privacy Policy

Effective Date: August 11th 2025
Company Name: Empire Plumbing & Air Conditioning
Website: https://EmpirePlumbingAC.com

1. Introduction

Empire Plumbing & Air Conditioning (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our services, visit our website, or engage with us through online forms, phone calls, email, or social media.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email address, and billing/payment details.

  • Service Information: Details about your plumbing or HVAC system, service history, and job site location.

  • Online Information: Data you provide through our website forms, Facebook lead forms, or appointment scheduling tools.

  • Technical Data: IP address, browser type, and usage analytics when you visit our website.

3. How We Collect Information

We may collect information in the following ways:

  • Directly from you via phone calls, in-person visits, email, website forms, or social media.

  • Through third-party platforms like Facebook Lead Ads, online booking tools, or payment processors.

  • Automatically through cookies and analytics tools on our website.

4. How We Use Your Information

Your information may be used to:

  • Provide plumbing and HVAC services.

  • Schedule, confirm, and update appointments.

  • Send service reminders, promotions, and special offers (with opt-out option).

  • Process payments and maintain service agreements.

  • Improve our website, ads, and customer experience.

  • Comply with legal and regulatory requirements.

5. Sharing Your Information

We do not sell your personal information to third parties.
We may share your data only with:

  • Service providers who assist in our operations (e.g., scheduling software, payment processors).

  • Law enforcement or regulatory agencies if required by law.

6. Data Security

We take appropriate technical and organizational measures to safeguard your information from unauthorized access, disclosure, or misuse.

7. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you.

  • Request correction or deletion of your information (unless retention is required by law).

  • Opt out of marketing communications at any time.

To exercise your rights, please contact us at Info@EmpirePlumbingAC.com or call (602) 275-8400.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Empire Plumbing & Air Conditioning
PO Box 1156
Black Canyon City, AZ 85324
📞 (602) 275-8400
📧 Info@EmpirePlumbingAC.com