Thank you Jay and Empire Plumbing!! Fast, friendly, no pressure sales. Jay explained everything that was going to happen from start to finish before any work was started. Overall excellent experience!!
Update, Aaron serviced my heating units later the same day. He was also very knowledgeable and friendly. Could not be more pleased with the services provided by this company and it's employees!!
I just had Greg over for my yearly check of my AC. He's an excellent tech and always leaves me with a few tips to beat the heat. I have an emergency services contract with Empire and have used it a couple of times. Having priority when you have an emergency for a few bucks a month is a big relief. They always respond promptly and are very courteous.
I would highly recommend this company for all of your plumbing and A/C needs. I have used them since they started business, and they have done a number of things for me, both big and small. Their work crew is always prompt, clean, polite and efficient. Their technology (everything is paperless and the service provider can review prior service and invoices on his smart phone) is wonderful. They also have a "preferred customer"program that is a Godsend, especially when it comes to air conditioning. I noticed my A/C not cooling at 9am recently and they had a service adviser at my door at 1pm THE SAME DAY, and my A/C was fixed by 2:15pm that same day. It was incredible. You can't go wrong with these folks. Prompt, professional, fair pricing, prompt service.
I have been a customer with Empire Plumbing and Air Conditioning for approx. 10 years. I have an annual maintenance contract so they come out at least 2 times / year. When I have had repairs done on the AC, they come out promptly, are professional, and provide great service; if something needs to be fixed, they let me know, but also if something is going, but not required to be fixed now, they let me know that as well, so I can plan for an eventual repair. I have also used them for plumbing repairs and their service has been exemplary. Highly recommend.
The Team at Empire are the best. I am always treated courteous and professional. The staff is very friendly and knowledgeable. They are always on time with any appointment and explain what the problem is, what caused it and then promptly fix any problem. I have had Empire as my contractor for all my plumbing and air conditioning needs for over five (5) years and have never been disappointed with their service. I recommend them to all my family and friends when they have any plumbing issues.
I've been doing business with Empire for at least 5 years. They are prompt and courteous, and do an excellent job. All their work is professional and long lasting, and they don't try to sell me anything I don't need. I'm on their regular maintenance program for my HVAC system and it's been well worth it. My AC is always running like a top. I recommend Empire; they're the best!