Meet Laura Hart | Office Manager
Helping Phoenix Homeowners Behind the Scenes
Exceptional customer service starts long before one of our technicians arrives at your home. At Empire Plumbing & Air Conditioning, Laura Hart, our Office Manager, helps ensure every customer receives prompt communication, organized scheduling, and a positive experience from the first phone call to the completion of every job.
With more than 3 years of experience behind the scenes, Laura plays an important role in keeping our office running smoothly while supporting both our customers and field technicians.
About Laura Hart
Laura Hart is the Office Manager for Empire Plumbing & Air Conditioning and works closely with customers, technicians, and the leadership team to ensure every service call is handled with professionalism and care.
As the wife of owner Jason Hart, Laura is deeply invested in the success of the company and in maintaining the family values that Empire Plumbing & Air Conditioning is built upon. Together, they are committed to providing honest service, exceptional workmanship, and outstanding customer care to homeowners throughout the Phoenix metro area.
Although many customers may never meet Laura in person, they often experience her dedication through friendly phone conversations, appointment scheduling, service coordination, follow-up communication, and making sure every customer feels valued.
Laura’s Responsibilities
Laura helps oversee many of the day-to-day operations that keep Empire Plumbing & Air Conditioning running efficiently, including:
- Customer scheduling
- Service coordination
- Customer communication
- Appointment confirmations
- Office administration
- Technician support
- Follow-up with homeowners
- Warranty and registration assistance
- Financing coordination
- Customer satisfaction and quality assurance
Her attention to detail helps ensure every customer receives a smooth and professional experience from start to finish.
Dedicated to Customer Service
Laura believes that every customer deserves to be treated with respect, honesty, and kindness.
Whether answering questions before an appointment, coordinating schedules during Arizona’s busy summer season, or following up after a completed installation, Laura works hard to make every interaction positive and stress-free.
She understands that plumbing and HVAC problems can be unexpected, and her goal is to make the service process as easy and convenient as possible.
Supporting the Empire Team
Behind every successful service appointment is a team working together.
Laura supports Empire’s technicians by helping coordinate daily schedules, communicating important customer information, assisting with office operations, and ensuring technicians have the resources they need to provide excellent service.
Her work behind the scenes allows the field team to stay focused on delivering quality plumbing and HVAC solutions.
A Family-Owned Business You Can Trust
Empire Plumbing & Air Conditioning is proud to be a family-owned and locally operated company serving Phoenix and surrounding communities for more than 25 years.
Laura and Jason Hart are committed to continuing the company’s tradition of:
- Honest service
- Upfront communication
- Professional workmanship
- Fair pricing
- Exceptional customer care
- Long-term relationships with customers
Every decision is made with the customer’s best interest in mind.
BBB Accredited Business with an A+ Rating
Empire Plumbing & Air Conditioning is proud to be a BBB Accredited Business with an A+ Rating.
This accreditation reflects our commitment to ethical business practices, professionalism, and providing outstanding customer service to homeowners throughout the Phoenix metro area.
When you choose Empire, you can feel confident you’re working with a company that values integrity and stands behind its work.
Financing Available
Unexpected plumbing or HVAC repairs can happen at any time. Laura is available to help guide customers through available financing options for qualifying repairs and system replacements.
Learn more about our financing options:
https://empireplumbingac.com/financing/
Proudly Serving the Phoenix Metro Area
Laura supports customers throughout:
- Phoenix
- North Phoenix
- Scottsdale
- Glendale
- Peoria
- Anthem
- Cave Creek
- Carefree
- Paradise Valley
- Mesa
- Tempe
- Gilbert
- Chandler
- Goodyear
- Surprise
- Avondale
- Litchfield Park
- Sun City
- Sun City West
- And surrounding communities
Our Commitment to Every Customer
At Empire Plumbing & Air Conditioning, we know great customer service extends beyond the work performed in your home. Laura is proud to help create a welcoming, organized, and responsive experience for every customer from the first phone call through the completion of the job.
Whether you’re scheduling routine maintenance, requesting emergency service, or planning a new HVAC installation, Laura and the entire Empire team are here to help.
Call Empire Plumbing & Air Conditioning today at 602-275-8400 to schedule your appointment.
Frequently Asked Questions
What does Laura Hart do at Empire Plumbing & Air Conditioning?
Laura serves as the Office Manager, overseeing customer scheduling, office operations, technician coordination, follow-up communication, and helping ensure every customer has a positive service experience.
How long has Laura Hart been with Empire Plumbing & Air Conditioning?
Laura has more than 3 years of experience supporting customers and helping manage the daily operations of the company.
Is Empire Plumbing & Air Conditioning family owned?
Yes. Empire Plumbing & Air Conditioning is a family-owned and locally operated company led by Jason Hart, with Laura Hart helping oversee office operations and customer care.
Can Laura help with financing questions?
Yes. Laura can assist customers with information about available financing options for qualifying plumbing and HVAC repairs or replacements.
Is Empire Plumbing & Air Conditioning BBB Accredited?
Yes. Empire Plumbing & Air Conditioning is proudly BBB Accredited with an A+ Rating, reflecting our commitment to honesty, professionalism, and exceptional customer service.
