Privacy Policy: Empire Plumbing & Air Conditioning Data Practices

Empire Plumbing & Air Conditioning

Privacy Policy

This Privacy Policy explains how Empire Plumbing & Air Conditioning
collects, uses, stores, and protects information provided by customers
and website visitors.

Our Commitment to Your Privacy

Empire Plumbing & Air Conditioning (“we,” “our,” or “us”)
is committed to protecting your privacy and safeguarding the personal
information you share with us.

This Privacy Policy outlines how we collect, use, store, and protect
your information when you use our services, visit our website,
or engage with us through online forms, phone calls, email,
or social media.

By using our services, you agree to the practices described
in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

3. How We Collect Information

We may collect information in the following ways:

• Directly from you through phone calls, in-person visits,
  email, website forms, or social media.
• Through third-party platforms such as Facebook Lead Ads,
  online booking tools, or payment processors.
• Automatically through cookies and analytics tools on our website.

4. How We Use Your Information

Your information may be used to:

• Provide plumbing and HVAC services.
• Schedule, confirm, and update appointments.
• Send service reminders, promotions, and special offers with an opt-out option.
• Process payments and maintain service agreements.
• Improve our website, advertising, and customer experience.
• Comply with legal and regulatory requirements.

5. Sharing Your Information

We do not sell your personal information to third parties.

We may share your information only with:

• Service providers who assist in our operations,
  such as scheduling software and payment processors.
• Law enforcement or regulatory agencies when required by law.

6. Data Security

We take appropriate technical and organizational measures
to safeguard your information from unauthorized access,
disclosure, or misuse.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.
• Request correction or deletion of your information,
  unless retention is required by law.
• Opt out of marketing communications at any time.